gz99 Privacy Policy —
How We Protect Your Data

gz99 collects personal information from players in several ways — directly through account registration and ongoing platform use, automatically through technical systems during your sessions, and from third-party sources where permitted. The categories of information we collect are described below.

1.1 Registration and Identity Information

When you create a gz99 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and any username or display name you select. This information is required to create and maintain your account, verify your identity, and comply with age verification requirements. Players must be 18 years of age or older to register.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, gz99 may request copies of official government-issued identification documents to verify your identity and age. Accepted documents for Bangladesh players include the National Identity Card (NID), passport, and driving licence. For payment verification purposes, we may also request confirmation of ownership of the mobile financial service account (bKash, Nagad, Rocket, or Upay) used for transactions. KYC documents are processed and stored with enhanced security controls and are not used for any purpose beyond identity verification, fraud prevention, and legal compliance.

1.3 Financial and Transaction Information

gz99 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the registered phone number on your bKash or Nagad account), transaction timestamps, and transaction reference numbers. Full payment credentials — such as card numbers or mobile banking PINs — are never stored by gz99; these are handled exclusively by the respective payment processors.

1.4 Platform Activity Data

We collect data about how you use the gz99 platform — including games played, bet amounts, bet outcomes, session duration, pages visited, features accessed, and promotional offers claimed. This data helps us understand player preferences, detect unusual activity patterns, optimise the platform experience, and deliver relevant promotions.

1.5 Technical and Device Information

When you access gz99.bet, our systems automatically collect technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud detection, and platform optimisation purposes.

1.6 Communications Data

If you contact gz99 customer support via live chat or email at [email protected], we retain records of those communications — including the content of messages, timestamps, and any attachments provided. These records are used to resolve support queries, improve service quality, and maintain accountability in dispute resolution.

gz99 uses the personal information it collects for specific, legitimate purposes. We do not sell personal data to third parties for their own marketing use. The primary purposes for which gz99 processes your information are described below.

2.1 Account Management and Service Delivery

Your registration information is used to create and maintain your gz99 account, authenticate your identity on login, process deposits and withdrawals, and deliver the core betting and casino services available on the platform. Without this data, gz99 cannot provide you with a functional, personalised account experience.

2.2 Identity Verification and Regulatory Compliance

gz99 processes identity and KYC data to verify that players meet the minimum age requirement of 18 years, to confirm that payment methods belong to the registered account holder, and to comply with anti-money laundering (AML) obligations. We may be legally required to retain certain transaction and identity records for defined periods to satisfy these obligations.

2.3 Fraud Prevention and Security

Technical and activity data is used by gz99's automated fraud detection systems to identify unusual patterns that may indicate account compromise, multi-accounting, bonus abuse, payment fraud, or other prohibited activities. Where suspicious activity is detected, gz99 may take precautionary action including temporary account suspension and enhanced manual review. Security monitoring operates continuously to protect both gz99 and its players.

2.4 Customer Support

Communications data and account history are used by gz99 support agents to resolve queries efficiently, investigate disputes, and provide contextually relevant assistance. Support agents access only the data necessary to handle the specific query raised.

2.5 Promotions and Personalised Offers

Where you have opted in to marketing communications, gz99 may use your activity data and preferences to personalise promotional offers — such as cricket betting bonuses during BPL or T20 World Cup fixtures, or slot-specific free spin promotions based on your gameplay history. You may opt out of marketing communications at any time via your account communication settings or by contacting [email protected].

2.6 Platform Improvement

Aggregated and anonymised platform activity data is used to analyse player behaviour trends, identify feature improvements, test new game categories, and optimise the overall gz99 user experience. This analysis does not involve decisions based on individual player profiles.

gz99 does not sell, rent, or trade your personal information to third parties for commercial purposes. We share personal data only in the specific, limited circumstances described below.

3.1 Payment Processors

To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, gz99 shares the minimum necessary transaction data with the relevant mobile financial service provider. This includes transaction reference numbers, amounts, and your registered payment account identifier. Payment processors operate under their own privacy policies and are independently responsible for the data they handle.

3.2 Game Providers

Casino and sports betting functionality on gz99 is powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens and anonymous player identifiers to deliver game content. They do not receive your full personal profile, financial data, or KYC documents.

3.3 Identity Verification Services

gz99 may use third-party identity verification services to process KYC document checks. These providers handle identity document data under strict contractual obligations and are prohibited from using the data for any purpose beyond the verification service they perform for gz99.

3.4 Legal and Regulatory Disclosure

gz99 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies when required to do so by law, court order, or regulatory directive — including in connection with anti-money laundering investigations, fraud inquiries, or other legal proceedings. Such disclosures are made only to the extent strictly necessary to comply with the applicable legal obligation.

3.5 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of gz99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your personal information.

gz99.bet uses cookies and similar tracking technologies to operate core platform functions, maintain your session, understand how players navigate the site, and improve overall performance. A cookie is a small text file placed on your device by a web server when you visit a site. Cookies do not contain executable code and cannot be used to access other data on your device.

4.1 Essential Cookies

Essential cookies are strictly necessary for the gz99 platform to function. They maintain your login session, remember your currency preference (BDT or INR), store your language setting, and preserve your in-progress game state. These cookies cannot be disabled without breaking core platform functionality. They do not collect personally identifiable information beyond what is required to manage your session.

4.2 Analytics Cookies

gz99 uses analytics cookies to collect aggregated data about how players use the site — including which pages are visited most frequently, how long sessions last, and where players typically exit the platform. This data is used in anonymised form to improve site structure, content, and performance. Analytics data does not identify individual players by name.

4.3 Preference Cookies

Preference cookies remember settings you have configured during your visit — such as display preferences, notification settings, and recently viewed games — so that these are applied automatically on your next visit. These cookies improve convenience but are not required for basic platform operation.

4.4 Managing Cookies

You may control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or be notified before cookies are placed. Please be aware that disabling essential cookies will impair or prevent your ability to use the gz99 platform. Detailed instructions for managing cookies are available in the help documentation of your specific browser.

5.1 Security Measures

gz99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL 256-bit encryption for all data transmitted between your browser and gz99.bet, encrypted storage for sensitive personal and financial data, access controls that restrict data access to authorised personnel only, multi-factor authentication for administrative systems, and regular security audits of platform infrastructure.

Whilst gz99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their gz99 account and to avoid accessing their account from shared or public devices.

5.2 Data Retention Periods

gz99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. General retention guidelines are as follows:

• Active account data — retained for the duration of your account's active status plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
• KYC documents — retained for a minimum of 5 years following the last transaction on the account, in line with financial compliance obligations.
• Transaction records — retained for a minimum of 5 years following each transaction date.
• Support communications — retained for 2 years from the date of the most recent interaction in a given thread, unless the matter relates to an unresolved dispute.
• Technical and session logs — retained for up to 12 months for security monitoring purposes, then purged or anonymised.
• Marketing opt-in records — retained for as long as the opt-in consent is active; deleted within 30 days of a confirmed opt-out request.

5.3 Data Breach Response

In the event of a data security incident that poses a risk to your personal information, gz99 will notify affected players as promptly as practicable. Notification will be provided via the email address registered to your account and will include a description of the nature of the incident, the categories of data affected, and the steps gz99 is taking to address it.

gz99 respects your rights over the personal information you have provided to us. The following rights are available to all registered players:

• Right of Access: You may request a copy of the personal data gz99 holds about you at any time. Access requests will be fulfilled within 30 days of receipt.
• Right to Rectification: If any personal data held by gz99 is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as email address and mobile number may be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gz99's legal retention obligations under AML and financial compliance requirements, which may override deletion requests for certain categories of data.
• Right to Restrict Processing: In certain circumstances — such as where you contest the accuracy of data or have objected to its processing — you may request that gz99 restrict further processing of your data pending resolution of the matter.
• Right to Data Portability: You may request that gz99 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to Withdraw Consent: Where gz99 processes your data based on consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

To exercise any of the above rights, contact the gz99 data team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days. Identity verification will be required before processing any request to access, modify, or delete account data.

gz99 is strictly an adult platform. The services offered at gz99.bet are intended exclusively for individuals who are 18 years of age or older. gz99 does not knowingly collect personal data from individuals under the age of 18 and does not permit minors to register accounts or participate in betting or casino activities.

Age verification is performed as part of the account registration and KYC process. Players who cannot demonstrate that they meet the 18+ requirement will have their accounts suspended and access to the platform denied. If gz99 identifies that a player who is under 18 years of age has succeeded in registering an account, that account will be closed immediately, all deposits will be reversed, and any winnings generated will be voided.

If you believe that a minor has registered a gz99 account using your personal information or payment method, please contact [email protected] immediately. gz99 will investigate and take appropriate action as a matter of priority.

gz99 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. Where changes are material — meaning they substantially affect how your personal data is used or your rights in relation to that data — gz99 will provide notice via the email address registered to your account at least 14 days before the changes take effect.

For minor or administrative changes that do not materially affect your rights, gz99 may update the policy without direct notification. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Continued use of gz99.bet following the publication of updated policy terms constitutes acceptance of those changes.

All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected]. If you have questions about any aspect of this policy or how gz99 handles your personal data, our support team is available 24/7 via live chat on the platform or by email.