Responsible Gaming at gz99 —
Your Wellbeing Comes First

gz99 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make deposits, place bets, or participate in any casino or sports betting activity on gz99.bet. This policy applies without exception to all players in Bangladesh and across every market gz99 serves.

Age verification is carried out as part of the Know Your Customer (KYC) process. Before a withdrawal can be processed, all accounts are required to submit valid proof of age — accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Where gz99 has reasonable grounds to suspect that a player may be under 18, the account will be suspended immediately pending verification.

If it is confirmed that an account has been opened by a person under the age of 18, gz99 will close that account immediately, void any winnings generated during the underage period, and return any qualifying deposits to the original payment method. gz99 takes underage gambling extremely seriously and cooperates fully with any official inquiry relating to minors accessing the platform.

Protecting Young People at Home

gz99 strongly encourages account holders to use parental control software on shared devices to prevent underage access to gambling websites. Never share your gz99 login credentials with anyone, and always log out fully when accessing your account on a shared or family device. Keeping your account details private is one of the most effective ways to prevent underage gambling in your household.

Problem gambling can develop gradually and is not always easy to recognise in yourself. gz99 encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling has moved beyond a healthy recreational activity and is beginning to cause harm.

Recognising even a few of these patterns is a meaningful first step. gz99's responsible gaming tools — described in the sections below — are available to every registered player and can be activated quickly and without judgment. If you are concerned about your own gambling behaviour, we encourage you to use these tools without delay and to reach out to our 24/7 support team for a private, confidential conversation.

gz99 provides a comprehensive suite of player protection tools that give you direct, real-time control over your gambling activity. All tools are accessible through your account settings panel and take effect immediately upon activation — there is no waiting period for restrictions to begin, although there is a mandatory cooling-off period before certain limits can be relaxed (see individual tool descriptions below).

One of the most practical responsible gaming tools gz99 offers is the ability to set firm financial limits on your account. These limits are designed to keep your gambling spending within a budget you are comfortable with, before the session begins rather than after losses have already occurred.

How Deposit Limits Work

You can set a deposit limit on a daily, weekly, or monthly basis directly from your gz99 account settings. Once a deposit limit is active, the system will automatically block any deposit attempt that would cause your total deposits within that period to exceed the limit you have set. Limits apply to all deposit methods — including bKash, Nagad, Rocket, Upay, and card payments.

Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately. If you lower your daily deposit cap from ৳10,000 to ৳5,000, the new, lower limit applies from the moment you save the change.

Increasing a deposit limit is subject to a mandatory 7-day waiting period from the date of the request. This cooling-off window is intentional — it gives you time to reconsider whether the increase genuinely reflects a considered decision rather than an impulsive response to a recent loss. You may cancel the requested increase at any time during the 7-day window, and the original limit will remain in place.

Spending and Loss Limits

In addition to deposit controls, gz99 allows you to set a maximum net loss limit per period. This means that once your cumulative losses within the defined window reach the threshold you specified, betting is suspended for the remainder of that period — even if you still have a positive account balance. This is a particularly powerful tool for protecting players who continue playing past the point of comfort in an attempt to recover earlier losses.

Sometimes the most effective step a player can take is simply to step away for a defined period. gz99's time-out feature allows you to suspend your account temporarily without permanently closing it. This is ideal for players who feel they need a short break to regain perspective without committing to a full self-exclusion.

Available Time-Out Periods

gz99 supports the following standard time-out durations, selectable directly from your account settings:

• 24 Hours — a single-day cooling-off period, useful after an unexpected losing session
• 48 Hours — a weekend break or short pause to reassess spending
• 7 Days — a week-long break for players feeling their gambling frequency is becoming excessive
• 30 Days — a one-month pause for players who want a meaningful break without permanent exclusion

What Happens During a Time-Out

While a time-out is active, your gz99 account remains open but all betting, casino play, and deposit functionality is fully suspended. You cannot log in to place bets or access games. Your account balance, transaction history, and personal details are preserved and will be accessible again once the time-out period expires. Any active bonuses will be paused for the duration and reinstated on your return.

Ending a Time-Out Early

A 24-hour or 48-hour time-out can be cancelled after a mandatory 24-hour reflection period. A 7-day or 30-day time-out cannot be cancelled before it expires — this is deliberate, to ensure the cooling-off period serves its intended purpose. gz99 will not process any request to end a time-out of 7 days or more before the end date, regardless of the reason given.

To activate a time-out, navigate to the Responsible Gaming section in your account settings and select your preferred duration. The restriction takes effect immediately upon confirmation.

Self-exclusion is gz99's most comprehensive player protection measure. It is designed for players who feel that gambling has become a problem in their life and who need a firm, sustained break from all gambling activity on the platform. Self-exclusion is a serious step and gz99 handles all self-exclusion requests with full discretion, respect, and urgency.

How to Request Self-Exclusion

If you are concerned about your own gambling behaviour — or that of someone you care about — reaching out for support is the most important step you can take. gz99's support team is available around the clock and is trained to handle responsible gaming conversations with complete confidentiality and without judgment.

You do not need to be in crisis to contact us. A conversation with a gz99 support agent about your account limits, time-out options, or self-exclusion can be arranged at any time. We will never pressure you to continue playing or discourage you from using any of the protective tools available on the platform.

If You Need Immediate Help

If gambling is seriously affecting your mental health, your finances, or your relationships, please consider speaking with a professional counsellor or mental health service in Bangladesh. National mental health helplines in Bangladesh can provide confidential support for individuals experiencing gambling-related distress, as well as referrals to specialist addiction services. gz99 urges any player in distress to seek this support alongside the account-level tools available on the platform.

Remember: it takes genuine courage to acknowledge a problem and ask for help. The tools on this page exist precisely because gz99 recognises that gambling can become harmful, and we are fully committed to supporting every player who reaches that realisation.

Responsible gambling is not just about crisis intervention — it is about building healthy habits from the start. Whether you are a new gz99 player or a seasoned user, these practical guidelines will help you keep your gambling experience enjoyable, controlled, and sustainable over the long term.